Australia (Scicasts) - Tecan Australia is a new business venture aimed at providing dedicated regional support to Tecan customers throughout Australasia. According to Tecan's announcement, this latest commitment builds on and continues the established partnership with AimLab to promote and support Tecan’s range of laboratory instruments in Australia, New Zealand and the Pacific islands. The existing team of highly trained sales and support staff will now be able to provide enhanced service through dedicated support of Tecan products, further strengthening its existing relationships with world class research and diagnostics customers in the region.
Roland Durner, General Manager for Tecan Australia and former Director Market & Application Management at Tecan in Switzerland commented: “We are very pleased to be taking the next step in expanding our presence in Australia. Tecan Australia is committed to ensuring that customers receive the highest standard of service, working closely with AimLab to meet the specific needs of the Australasia market. With my broad expertise in application management, I am excited to increase our capabilities in life sciences and clinical diagnostics in the region.”
Tecan is also expanding the range of services it can offer to customers in Australia and New Zealand. A dedicated support hotline has already been launched, allowing customers to speak directly to Tecan personnel for help, support and advice on their applications. A new training centre will also be established, to provide customers with easier access to Tecan’s comprehensive range of courses and tutorials.